Privacy policy

Last updated: 7 November 2026.

1. Who is responsible for your data

VORTEXMAARIJ LTD (company number 16750680), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, is the data controller. Contact for any privacy question: contact@vortexmaarij.com.

2. What data we collect

Quote form: name, company, email, phone (optional), chosen hub, service, quantity, your message, the page and language you used, date and time.
Documents you upload (tech packs, drawings, photos, files) together with your email.
Technical data: IP address and browser information recorded in our server logs for security.

We do not ask for sensitive data. Please do not include any in your messages or files.

3. Why we use it and on what legal basis

To answer your request and prepare a quotation: steps taken at your request before a contract (UK GDPR and EU GDPR, Article 6(1)(b)).
To follow up on your request (for example a reminder about a quotation we sent you): our legitimate interest in answering business requests (Article 6(1)(f)). You can object at any time.
To protect the website against abuse and spam: legitimate interest (Article 6(1)(f)).

We do not sell your data, we do not add you to marketing lists, and we make no decision about you based solely on automated processing.

4. Who receives your data

Only our team, and these service providers acting on our instructions:

OVH SAS (France): hosting of the website, servers and database.
IONOS (Germany / EU): email.
Telegram (Telegram Messenger Inc.): internal notifications to our team when a request arrives.
Anthropic PBC (United States): an AI assistant that helps us draft our replies. A member of our team checks every reply before it is sent.
Backblaze Inc.: storage of encrypted backups (data is encrypted before it leaves our server).
Our production partners (workshops in Morocco and Europe) only when needed for your project and only after a confidentiality agreement (NDA).

When a provider is located outside the UK or the European Economic Area, the transfer is protected by the standard contractual clauses approved by the European Commission and the UK International Data Transfer Addendum, or by another legal safeguard.

5. How long we keep it

Quote requests and documents with no order: 3 years after our last contact, then deleted.
Customer data: for the duration of our business relationship, then for the period required by accounting and tax law (6 years in the United Kingdom).
Server logs: 12 months at most. Backups: 30 days.

6. Cookies

This website does not use advertising or tracking cookies. It may store your language choice in your browser; this storage is strictly necessary and does not identify you.

7. Your rights

You can ask to access, correct or delete your data, to restrict or object to its use, and to receive it in a portable format, by writing to contact@vortexmaarij.com. We answer within one month.

You can also complain to a supervisory authority: the Information Commissioner's Office in the United Kingdom (ico.org.uk), or the authority of your country in the European Union (for example the AEPD in Spain or the CNIL in France).

8. Security

Our server only accepts encrypted connections (HTTPS), access is protected by keys, uploaded files are stored in a restricted folder and backups are encrypted.

9. Changes

We may update this policy. The date of the latest version is shown at the top of the page.